FAQ

General Questions

How does our custom writing service work?

To learn about how our service works, please visit the “How It Works” page where you can read a detailed explanation of our features, along with a guide of steps to get your paper completed and a video tutorial.

How do I fill in the order form?

• There are two types of order forms: a short one and a more extended one. The first one is located on the main page of our website. Once you fill out a short order form in the right corner of our website's main page, click the “Continue” button to move on to a more extended form. At this stage, if you do not have an account with SharkEssays.us, it will automatically be created by our system, and a password will be sent to your e-mail immediately. Please note that later, once you place your order and enter your personal account, you will be able to reset this password to any other combination of signs and numbers. Next, you are redirected to a more extended order form, where you can select a deadline, upload any additional materials for the writer, and specify other important requirements for your paper. To learn more about how to place an order with SharkEssays.us, you can visit our “How It Works” page on the website and watch a video tutorial.

How will I be able to send my case study/articles/materials to the writer?

You are able to upload any additional materials for the writer, be it a draft, an outline, or some reading material, at the stage of filling out your order form.

What is the format of your custom essays?

What if I forgot my password?

Is it free to submit an order on SharkEssays?

Yes, you can fill out an order form and submit your order for all writers to check. You can also ask writers to provide you with a short (around 100 words) introduction to check their writing skills and choose the best writer. Only when you are ready to assign a writer, you deposit the necessary amount to your balance and these funds get reserved for the order.

Are you socially responsible?

Can I get online tests done by your writers, such as multiple choice tests, check boxes, T/F, etc?

We believe it is the responsibility of students to pass tests on their own, whether online or on paper. In terms of a multiple choice test or any other kind of online tests, it is quite difficult to assess how a writer of ours would do on one.
If you have ordered us to complete an exam, it will be automatically cancelled. Including orders to complete tests, do not share any personal information with us. It can compromise your own security and possibly your standing in your educational institution.

When will my paper be done?

When you initially fill out the order form, you select the deadline by which you need the paper completed. Unless you later negotiate this information with the writer in chat, you paper will be completed by this initial deadline. However, please note that if your deadline has changed to a shorter one, we strongly encourage you to inform your writer in advance, since he or she might have a tight schedule and a heavy work load.

How will I receive my paper?

Once the writer is paid for the whole order, you have a chance to download your final paper in one of two formats: either as an MS Word document, or as a .pdf file. The corresponding buttons will automatically appear on your personal order webpage, so you will have to click on one of the buttons and save the file on your computer.

How can I modify my initial order requirements?

What if I do not like my essay?

What is a rewriting and editing service?

Rewriting and editing services are necessary when you already have a draft or the whole paper completed and would like our writer to improve its content. Both these services will require you to upload the initial text, since you are not paying for writing from scratch. Editing is defined as changing the content of your draft, formatting the paper according to a particular formatting style, and proofreading the content. Editing may cover a possible change of content of up to 25-30%. Rewriting includes editing, revision, and proofreading. It covers a more in-depth change of content then editing does, so that up to 70% of your original draft can be rewritten.

What does it mean to list an order as featured?

Where are you located and where is my writer from?

The company is based in USA, Canoga Park, California. At SharkEssays.us, we hire writers from all over the world, both from English-speaking and non-English speaking countries. So, in case you wish to know your writer's specific location, you are free to ask for such information from him or her directly in chat.

Can I be sure that all writers listed on the website have passed an evaluation?

What is a writer's rating? How is it calculated?

Writer's rating system is designed to ensure clear competition among our writers, to help customers make the right choice of the writer for their orders, and to constantly encourage our writers to demonstrate their best with every order. The rating of every writer is calculated automatically based on the votes of every customer who worked with this writer in the past and rated this writer's level of cooperation towards an order's completion. Next to the rating of a particular writer, you will be also able to see his or her number of completed orders up to this point, which will give you a better idea of how many customers have rated this writer by now.

How can I pay for the custom written paper? Is it safe to submit payments through your site?

There are two ways to pay for your order: either first load money to your account on the SharkEssays.us website and then pay from the balance, or pay directly from an order page by using PayPal

How do I pay my writer and is there a Money Back Guarantee?

How can I know that my paper is original?

Is this service confidential?

At SharkEssays.us, we guarantee our customers 100% confidentiality as long as they do not share their personal information with the writer themselves. We have no control over live chat communication you and your writer keep, but we do guarantee that no personal information that you submit to us when placing the order will ever be disclosed to the writer or any third party. As long as you do not disclose such information yourself, the writer will not know where you are located, what your e-mail address is, or even your name. Moreover, sharing such information between you and the writers is against our Confidentiality Policy. So, we strongly encourage you to keep your communication with writers within strict business limits.

Can I delete my account?

Yes, you can delete your account anytime. If you choose to delete your account, you will no longer be able to log in or restore your account. The Support Team will not be able to restore your account as well. If you want to use our service again, please create a new account.

What happens to an order if the payment is charged back?

If you charge back a certain amount from your account, the same amount is withdrawn from your SharkEssays.us balance. Mind that in case the amount you charge back is bigger than the amount available within your balance, the orders in progress will be cancelled automatically by the system. In order to resolve the issue, you may contact the Support Team by initiating a query and resolve the chargeback.

General Questions

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